Reviews

Thirty reviews. 4.6 on Google, 4.6 on Thumbtack. Here are some of them, and links to read the rest where we can't edit them.

30
reviews
4.6
Google · 17 reviews
4.6
Thumbtack · 13 reviews
Top Pro 2025
Thumbtack, hired 15 times

Not Five Stars

We're at 4.6, not 5.0. That's thirty reviews and an honest average.

Anybody showing you a perfect score across thirty jobs is either very new or rounding. We'd rather you read the real ones — the links are right below.

"The team at A.W. Puma was great from start to finish. They installed three mini split units in our home super quickly and everything works perfectly."

Jared East
Google review · Local Guide, 107 reviews

"AW Puma was great in redoing my HVAC system and condenser. They even made me aware of rebates and savings Mass Save and the gov't were offering. Quick service and responsive. Would recommend!"

Daniel D.
Google review

"Love the new heating system! Stephen and Karlos did a great job. We are very happy with everything they did here and felt good about what was done."

Peggy F.
Google review

"Stephen and his fantastic team of Karlos and Alex are the ultimate professional plumbing team. My project was an upgrade to my master bath — new tub filler valve, faucet and freestanding tub."

Zack S.
Google review

"Stephen was great and super helpful. He got our A/C back up and running super quick and made sure everything was working properly before he left."

Frank
Google review

"A.W. Puma did an awesome job removing our old boiler and replacing it with mini splits."

Debbie A.
Google review

"Stephen was great! Friendly, easy to work with, and got everything taken care of without any hassle."

Egor
Google review

Read Them All

We picked seven. There are 30. Read the rest where we can't touch them:

Google · 17 reviewsThumbtack · 13 reviews

Leave a Review

If we did work for you, tell people how it went. Good or bad — we'd rather know.

Every quote on this site is copied word for word from a public review. See our Terms of Use.

A.W. Puma Home Services

Albert Puma owns and runs A.W. Puma Home Services — not a franchise. He brings 20 years of experience in construction and the trades. The company opened in 2024.

Licensed in Massachusetts — electrical 9116-EL-A1
Testimonials

What Our Customers Say

Real reviews from real Massachusetts homeowners.

"The team at A.W. Puma was great from start to finish. They installed three mini split units in our home super quickly and everything works perfectly."

Jared East
Google review · Local Guide, 107 reviews

"AW Puma was great in redoing my HVAC system and condenser. They even made me aware of rebates and savings Mass Save and the gov't were offering. Quick service and responsive. Would recommend!"

Daniel D.
Google review

"Love the new heating system! Stephen and Karlos did a great job. We are very happy with everything they did here and felt good about what was done."

Peggy F.
Google review
FAQ

Common Questions

We serve the Greater Boston area and beyond — including Boston, Newton, Cambridge, Wellesley, Brookline, Brockton, Worcester, Lawrence, and surrounding communities. Contact us to confirm coverage for your specific location.
Yes. Licensed in Massachusetts — electrical 9116-EL-A1. Deleading MR5132 and LR4988, good through December 2028.
We offer free estimates for new installations and major projects. For diagnostic service calls and repairs, there is a standard dispatch fee which is waived if you proceed with the recommended work.
Yes. We handle the Mass Save rebate paperwork for heat pumps and high-efficiency equipment — the forms are the part most people give up on. We fill them out, we file them, and we tell you what you're getting before we start. Rebates go up to $8,500 for qualifying equipment.
Depends on the day and where you are. Call (617) 618-3366 and we'll tell you straight — if we can't get to you today, we'll say so.
A heat pump is an energy-efficient system that provides both heating and cooling by moving heat between the inside and outside of your home. In the winter, it extracts heat from the outside air and moves it indoors. In the summer, it reverses the process, acting like an air conditioner.
Mini splits (ductless systems) are an excellent choice for homes that don't have existing ductwork, for room additions, or for specific areas that are difficult to heat or cool properly. They allow for zoned comfort, so you can control individual rooms independently.
Yes! Modern cold-climate heat pumps are significantly more efficient than electric baseboard, oil, or propane systems. In Massachusetts, you can also leverage substantial Mass Save rebates and incentives to offset the initial installation cost, leading to both immediate and long-term utility savings.
We install and service all major brands including Carrier, Lennox, Trane, Mitsubishi, Rheem, Navien, and more. We'll recommend the best option for your home and budget.

Get a Quote

Tell us what's going on. We'll call you back.

Ready to Get It Fixed Right?

Upgrade your current system to an energy-efficient heat pump. A.W. Puma has you covered.

No obligation. Free estimates on all new installations.

Last updated: August 2026