Technician repairing an electric water heater
Never Run Out of Hot Water

Water Heater Repair & Installation in MA

Looking for water heater replacement or repair in Massachusetts? We install, repair, and flush traditional tank, tankless on-demand, and hybrid heat pump water heaters. Call us 24/7 for emergency leaks, no hot water, or to upgrade your system for endless hot water across Suffolk, Middlesex, Essex, and surrounding counties.

Same-Day Replacement
Expert Performance

The High-Efficiency Advantage

Woke up to a freezing cold shower or a flooded basement? We dispatch immediately to fix failing heating elements, faulty thermostats, and catastrophic tank leaks.

We also provide professional annual flushing to combat Massachusetts hard water sediment buildup, which destroys tanks from the inside out.

Technician inspecting equipment at night
Technician showing tankless water heater controls to homeowner
Infinite Supply

Tankless & Heat Pump Water Heater Upgrades

Never run out of hot water again. Upgrade to a space-saving tankless water heater for an infinite hot water supply, or choose an ultra-efficient hybrid heat pump water heater to maximize energy savings.

Heat pump water heaters are also highly eligible for massive state energy rebates!

Where We Work

Serving Massachusetts

Our licensed technicians serve homeowners across 7 counties. Hover over the map to explore our coverage area.

MiddlesexNorfolkPlymouthEssexWorcesterBristolBarnstableHampdenHampshireFranklinBerkshire
CountyComing Soon
Coverage Area
Expanding Soon

Counties We Serve

Suffolk CountyMiddlesex CountyNorfolk CountyPlymouth CountyEssex CountyWorcester CountyBristol County

Don't see your area? We may still serve you.

Check Your Coverage
20+
Years Experience
5,000+
Service Calls
100%
Licensed & Insured
4.9
Avg Rating
Testimonials

What Our Customers Say

Real reviews from real Massachusetts homeowners.

"Our furnace died in the middle of January. A.W. Puma had a tech at our house within hours and a brand new system installed the next day. Couldn't believe how fast and professional they were."

Sarah Jenkins
Wellesley, MA • Homeowner

"Professional, punctual, and transparent pricing. I manage several rental properties in Boston and A.W. Puma is the only company I call for heating and cooling. They're in a league of their own."

Michael Ross
Boston, MA • Property Manager

"They installed mini splits throughout our home and walked us through the Mass Save rebate process. Saved us thousands. The team was respectful, clean, and finished ahead of schedule."

Elena Rodriguez
Newton, MA • Homeowner
FAQ

Common Questions

We serve the Greater Boston area and beyond — including Boston, Newton, Cambridge, Wellesley, Brookline, Brockton, Worcester, Lawrence, and surrounding communities. Contact us to confirm coverage for your specific location.
Yes. A.W. Puma holds all required Massachusetts licenses and carries full liability and workers' compensation insurance. Your home is in safe hands.
We offer free estimates for new installations and major projects. For diagnostic service calls and repairs, there is a standard dispatch fee which is waived if you proceed with the recommended work.
Yes! We help qualifying homeowners access Mass Save® rebates and incentives for energy-efficient equipment upgrades like heat pumps, insulation, and high-efficiency furnaces. We also offer flexible financing options on approved credit.
For urgent issues like no heat or a broken AC in summer, we offer same-day and next-day emergency service. For non-emergency repairs and installations, we typically schedule within 1–3 business days.
A heat pump is an energy-efficient system that provides both heating and cooling by moving heat between the inside and outside of your home. In the winter, it extracts heat from the outside air and moves it indoors. In the summer, it reverses the process, acting like an air conditioner.
Mini splits (ductless systems) are an excellent choice for homes that don't have existing ductwork, for room additions, or for specific areas that are difficult to heat or cool properly. They allow for zoned comfort, so you can control individual rooms independently.
Yes! Modern cold-climate heat pumps are significantly more efficient than electric baseboard, oil, or propane systems. In Massachusetts, you can also leverage substantial Mass Save® rebates and incentives to offset the initial installation cost, leading to both immediate and long-term utility savings.
We install and service all major brands including Carrier, Lennox, Trane, Mitsubishi, Rheem, Navien, and more. We'll recommend the best option for your home and budget.

Ready to Get It Fixed Right?

Stop Searching upgrade your current system to an energy efficient heat pump. A.W. Puma has you covered. Free estimates on new installations. Get Free Quote

No obligation. Free estimates on all new installations.